Once the product is returned under our 15 Day Money Back policy the refund will be credited to your Oppule wallet. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking). Not applicable on gold coins.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 15-day money back policy.
How do I return the product to Oppule within 15 days?
1. Call our customer support team and you will be given a Return Acceptance Code, once you let us know the item you would like to return along with your Order No.
2. Fill the online returns form and provide all the required information. The return will not be accepted, if there is anything missing from the required information.
3. Secure your jewellery with the original packing materials and certificate provided by Oppule. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer support team and we will send a courier to pick it up from you.
5. Once your returned item is received by Oppule, your refund or new item will be processed shortly.
6. Jewellery returned showing signs of alteration by anyone other than Oppule shall not be accepted for return. Based on our quality inspection, we reserve the right to change the refund amount of the product or disapprove the acceptance of return product.
Our 15-day Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than Oppule shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.